Reference

How we protect your account and your data

When you open an account with us, you're entering a relationship governed by clear rules that protect your deposits, your personal information and your withdrawal rights.

Account registration and eligibilityData protection and privacyPayment security and verificationWithdrawal proceduresDispute resolution
raja 555 How we protect your account and your data
CONTACT US

How to reach our legal and support team

Questions about your account terms, data rights or payment security? Our team is ready to help across multiple channels. We respond to live-chat inquiries within minutes during operating hours, handle email requests within one business day, and maintain a dedicated phone line for urgent account or legal matters. Players in Jakarta and across Indonesia can reach support in English throughout the week.

Team online

Live Chat

Open the chat window in your account lobby. Average response under 3 minutes, Monday to Sunday, 8 AM to midnight Jakarta time.

Email Support

Send account, legal or data-access requests to [email protected]. We reply within 24 hours with detailed answers and next steps.

Phone Support

Call our legal and dispute line for urgent matters. Available weekdays 9 AM to 6 PM Jakarta time; voicemail available outside hours.

DATA AND SECURITY

How we handle your information and account safety

Your personal data — registration details, payment methods and transaction history — is protected by encryption and stored on secure servers.

Encryption

All payment data, account details and transaction records are encrypted using SSL 256-bit standards. Information never travels unencrypted between your device and our servers.

Verification Process

We verify your identity at signup using your email, phone number and first withdrawal. This prevents fraud and protects your account from unauthorised access.

Cookies and Tracking

We use session and preference cookies to remember your login, language choice and account settings. You can clear cookies in your browser; you'll stay logged in on the next login.

Data Retention

Account records, transaction history and verification documents are kept for the duration of your membership plus seven years for regulatory compliance where required by law.

Your Data Rights

You have the right to access, correct or request deletion of your personal data where local law permits. Submit requests via live chat or email; we confirm receipt within 48 hours.

Dispute Escalation

If you disagree with how we've handled your data or account, contact our escalation team at [email protected] with details. We respond within three business days with a resolution or next steps.

Questions about your account and legal rights

Real questions from players about how our terms work, what happens to your data and how to enforce your rights.

At signup we collect your full name, email address, phone number, date of birth and country of residence. For your first withdrawal, we verify your identity with a government ID or passport scan. This information is used only for account security, anti-fraud verification and compliance with local reporting requirements.

After account closure, we retain your transaction history, deposits and withdrawals for seven years to comply with regulatory audits. Your personal details (name, email, phone) are archived for 12 months in case of account dispute, then securely deleted unless local law requires longer retention.

Yes. Email [email protected] or use live chat to request a data export. We'll compile your account history, transactions, personal details and device logs into a file and send it to your registered email within five business days at no cost.

Contact support immediately via live chat or phone. We'll freeze your account, review your transaction history and verify any suspicious withdrawals. Unauthorised deposits are reversed; we file a fraud report and help you secure your email and payment methods to prevent future access.

We do not sell your personal data. We share information only with payment processors (DANA, OVO, GoPay, QRIS providers), banking partners for withdrawal verification, and regulatory bodies where local law requires reporting. All partners sign confidentiality agreements.

Withdrawals are final once processed. If funds don't arrive in your wallet within 24 hours, contact support immediately. We trace the transaction with your bank. Chargebacks filed without contacting us first may result in account suspension pending investigation. Disputes are resolved within 10 business days.

Yes. Clear cookies in your browser settings or use the cookie consent panel on our homepage to disable non-essential cookies. Session cookies (required for login and security) cannot be disabled. You'll need to log in again after clearing cookies.